Warranty Claim

1-Year Limited Warranty

The COTR, Inc. warranty — applicable to all b-Vibe, Le Wand Massager, and The Cowgirl Sex Machine products — covers all defects in workmanship or materials under normal usage and care for a period of 12 months from the date of purchase.

To process a warranty claim, an original proof-of-purchase is required within the warranty period. If you purchased via any of our three websites, we already have a proof of purchase on file. Do not attempt to repair the pleasure products by yourself.

Choose your method

Continue as a Guest

Complete the warranty claim form and we will send your claim via email. Warranty claim form

Warranty
Claim Form

Product Details

First Name *

Last Name *
Email Address *
Choose product *

Please Choose
Color *
Place of Purchase *

Date of Purchase *

Residential Address

Your Address *
City *

Zip Code/Postal Code *
State

Country *
Phone No.

Purchase Proof

Upload receipt *

*jpg, gif, bmp, png, pdf
Please upload a copy of your receipt in .jpg or .png format. If you ordered from Le Wand Massager directly, you can enter your order number in your message below. A proof of purchase is required for all warranty claims.
Please describe in detail the defect that you are experiencing *

Lifetime Quality Guarantee

If you’ve ever purchased a COTR, Inc. product and find that your product breaks down outside the 1-year warranty period, or that you’ve lost your proof of purchase to process a claim, you are entitled to a 50% discount on any of the COTR, Inc. product line.

Fill out the form above to receive your one-time coupon code that can be applied to a maximum of 2 items in a single order.

Warranty Claim - COTR, Inc.